Shipping & Returns

Order Processing and Fulfillment:

Please include contact information with your order so that we may contact you with any questions. Our goal is to have your order arrive to you quickly with 100% accuracy.

Please note that charges to your card will appear under the name Hathmore Technologies, LLC.

We strive to process orders within 1-3 business days, please allow 3 to 4 weeks for delivery.

Returns/Exchanges/Damages:

Our products are 100% satisfaction guaranteed. Please inspect your order IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Any defective or damaged merchandise that is returned for inspection must be properly packaged. DYO® Kits and Hathmore Technologies, LLC will not be responsible for any further damages due to improper return packaging.

Unopened products may be returned for a refund, less a $10.00 per item handling fee, within 30 days of receipt of the product. Shipping charges on non-defective merchandise are not refundable.

Please call Hathmore Technologies at 816-224-5550 for a Return Authorization (RA) Number. Returns will not be permitted without an RA number. Shipping charges incurred by the customer for returns on damaged or defective items will be credited upon inspection and approval of the return. Replacements will be shipped via UPS ground service only.

Privacy Notice

We do not send out unsolicited email or "spam", nor do we sell or give out any information that we collect unless required to do so by law.

Our Web server does not recognize or store any personal details of visitors. We do collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and to improve the content of our Web page, to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes; it is then discarded.

If you do not want to receive e-mail from us in the future, please contact us (via e-mail, phone or in writing) saying that you do not want to receive e-mail from our company.

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Conditions of Use

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. Information included on this site and with any DYO® Kit is for educational and informational purposes only. No warranties are expressed or implied. Accuracy of results is dependent on the user of the kit.